New Delhi: The tech giant said in its monthly transparency reports released on Tuesday, Google received 36,934 complaints from users in July and removed 95,680 content based on these complaints.
In addition to reports from users, Google also removed 5,76,892 pieces of content in July as a result of auto-detection.
The US-based company made these statements as part of compliance with India’s IT rules, which came into effect on May 26.
On Tuesday, Google said it received 36,934 complaints through designated mechanisms from individual users in India in July, with the number of removal actions as a result of user complaints at 95,680, the highest figure ever.
In June, Google received 36,265 complaints and removed 83,613 pieces of content as a result of user complaints. It removed 59,350 content in April and 71,132 in May.
“Some claims claim intellectual property violations, while others allege violations of local laws that prohibit types of content on grounds such as defamation. “When we receive complaints about content on our platforms, we carefully consider them,” Google said in a statement Tuesday.
Content removal, including copyright (94,862), trademark (807), court order (4), fraud (3), fraudulent (1), uncensored sexual content (1), impersonation (1), and other legal issues made under various categories. requests (1).
Google explained that a single report can specify multiple items that are potentially related to the same or different pieces of content, and each unique URL in a given complaint is considered a separate “item” that has been removed.
According to the new IT rules, major digital platforms with over 5 million users will have to publish periodic compliance reports each month containing details of complaints received and actions taken on those complaints.
The report should also include the number of specific communication links or portions of information that the agent removes or blocks access following any proactive monitoring using automated tools.
Google’s report showed that it removed 5,76,892 pieces of content in July as a result of auto-detection. This number was 5,26,866 in June.
For data on automatic detection processes, the company said it includes data where the sender or creator of the content is located in India.
“To assign a location to a sender or creator, we use data signals such as the account creation location, the IP address at the time of video upload, and the user phone number, if available. Please note that content senders or creators may attempt to evade detection through location hiding mechanisms,” he said.
While Google is determined to expose any bad actors through its industry-leading detection tools, location-correlated reporting should be interpreted as a directional forecast.
The company noted that it carefully considers complaints about content on its platforms.
“There are many reasons why we may not remove content in response to a user complaint. For example, some requests may not be specific enough for us to know what the user wants us to remove (for example, no URLs are listed in the request), or the content may have already been removed by the user when we process the complaint,” he explained.
If the content violates Google’s Community Guidelines, content policies, or local legal requirements, removal can be done upon complaint, and for automatic detection processes, if it violates Community Guidelines or content policies, removal will take place.